ck47's Privacy Policy

1 General Overview

This privacy policy applies to all members who use the ck47 platform and its services. By creating an account on ck47 or using any of our services, you consent to the data processing practices described in this policy.

We believe that personal privacy is a fundamental right. That is why ck47 is committed to ensuring the protection of its users' data. We store your data using SSL encryption and modern security technology.

2 What Information We Collect

ck47 collects certain necessary information from users to operate its services properly. We divide this information into two main categories:

2.1 Information You Provide Directly

When you register on ck47 or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport details (for KYC process)
• Payment information (bKash, Nagad, Rocket, or bank account details)
• Residential address
• Content of communications submitted to customer support

2.2 Automatically Collected Information

When you use the ck47 platform, our system automatically collects the following technical information:

• IP address and device identifier
• Browser type and version
• Operating system information
• Login time and session duration on the platform
• Information collected through cookies and similar tracking technologies
• Gaming activity and transaction history

3 Purpose of Using Your Information

ck47 uses your personal information only for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions (via bKash, Nagad, Rocket, and bank transfer)
• Providing bonuses and promotional benefits
• Managing the VIP program
• Resolving technical issues

3.2 Security and Compliance

• Preventing fraud, money laundering, and other illegal activities
• Completing the KYC (Know Your Customer) process
• Ensuring age verification — services are available only to those aged 21 or above
• Enforcing responsible gaming policies
• Complying with applicable laws and regulations

3.3 Communication and Customer Service

• Sending important notifications related to your account
• Providing customer support via live chat and email
• Sharing relevant offers and updates (you may opt out)

3.4 Platform Improvement

• Analyzing and improving the user experience
• Testing new games and features
• Monitoring platform performance and reliability

4 Sharing Information with Third Parties

ck47 never sells your personal information or provides it to third parties for marketing purposes. However, sharing information may be necessary in certain specific situations to operate our services:

4.1 Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, and associated banking institutions to complete transactions. These processors follow their own privacy policies and use information solely for the purpose of completing transactions.

4.2 Technology and Service Partners

Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, etc.) and technology service providers may receive limited data to properly operate their services.

4.3 Legal Obligations

If disclosure of information is required by court order, government directive, or applicable law, ck47 will provide it. In such cases, we will make every effort to notify you in advance where possible.

5 Cookies and Tracking Technology

The ck47 platform uses cookies and similar web technologies to function properly. Cookies are small text files stored on your device that help improve the platform experience.

5.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure security, and cannot be disabled.
• Functional Cookies: Used to remember your language preferences and account settings.
• Analytics Cookies: Collect anonymous statistics to measure and improve platform usage.

You can manage non-essential cookies through your browser settings. Keep in mind that disabling certain cookies may limit some features of the platform.

6 Data Security Measures

ck47 applies industry-standard security technology to keep your personal and financial information secure:

• SSL Encryption: All data transmissions are secured through SSL/TLS encryption.
• Data Encryption: Stored sensitive information is protected with strong encryption algorithms.
• Access Controls: Only authorized personnel can access the information needed for specific tasks.
• Regular Security Audits: Regular security audits are conducted to identify and address potential vulnerabilities.
• Firewall and Monitoring: Round-the-clock network monitoring and intrusion detection systems remain active.

However, no data transmission over the internet or electronic storage can be guaranteed to be 100% secure. Use a strong password to keep your account secure and do not share it with anyone.

7 Data Retention Period

ck47 retains your information according to the following guidelines:

• Active Accounts: All information is retained for as long as the account remains active.
• After Account Closure: Certain information may be retained for a specified period due to legal and regulatory obligations.
• Transaction Records: Financial transaction data is retained for the period required by applicable law.
• Communication Records: Customer support conversations are kept for the relevant period.

Once the retention period ends, data is securely deleted or anonymized.

8 User Rights

As a user of the ck47 platform, you have the following rights:

8.1 Right to Access

If you want to know what information we hold about you, you can contact us. After verifying your identity, we will provide you with a copy of your information.

8.2 Right to Correction

If any information we hold about you is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Request Deletion

In certain circumstances, you may request that your personal information be deleted. However, complete deletion may not always be possible if certain information must be retained due to legal or regulatory obligations.

8.4 Right to Object to Processing

You may object to and opt out of the use of your information for marketing communications or other specific purposes.

8.5 Filing a Complaint

If you have a complaint regarding the protection of your data, please contact us directly first. We will do our best to resolve it as quickly as possible.

9 Protection of Minors

ck47 is an adults-only platform. This service is available only to those aged 21 or above. We do not knowingly collect any personal information from minors.

Our registration process includes an age verification step. If a person creates an account by providing a false age and this comes to our attention, that account and associated information will be deleted immediately. If a parent or guardian believes their child has registered on the ck47 platform, please notify our support team.

10 Policy Changes and Updates

ck47 may update this privacy policy from time to time. Amendments may be made due to service improvements, adoption of new technology, or changes in law.

For significant changes, we will send a notification to your registered email or display a clear notice on the platform. Continued use of the platform after such changes will be considered as your consent to the updated policy.

We therefore recommend reviewing this page regularly so that you remain informed about the latest data protection policy.

11 Contact Us

If you have any questions, concerns, or requests about this privacy policy, our support team is always here for you.

Our customer support team provides service in Bengali and English 24 hours a day, 7 days a week. Any privacy-related requests you submit will be processed as promptly as possible.

You can also find answers to common questions on our FAQ page or learn more on our About Us page.